Phoenix Hotel

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Reviews of Phoenix Hotel

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  Melody Spence Added August 29, 2023

  ★ ★ ★ ☆ ☆
  Went Saturday night & 3 of us wanted mash & veg with the parmi instead of chips & salad...didn't realise they charge astronomical prices this...so they charged us $51 extra on top if our meals for mash & veg $8 for veg & $9 for Mash...got a refund on the mash & veg & went with chips & salad...what a joke!!!! I don't even know how you could even suggest such a price!
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  Hayley Brown Added August 23, 2023

  ★ ★ ☆ ☆ ☆
  Won’t be back. Asked to move to table inside because it was too windy. Ordered meal through app at table inside. 30 minutes later went and asked how long it would be. Was asked where we sat initially and she checked the dockets, walked out to our original table where they’d left our meals and brought them in to me at the counter. I advised it wasn’t all there. The response was ‘yes it is. This is all you ordered.’ I said ‘no it’s not.’ Response ‘well what else did you order?’ I said ‘the Parma chicken on special.’ She said that wasn’t ordered. I said it was. She advised I’d have to show her our receipt so I pulled out my phone and showed her and she said she’d get it put on for us. When she returned with it she apologised and said we could have a free drink when we wanted it. After the meal my husband asked another staff member if we could have our free drink. Her response was ‘oh we don’t normally offer that. Who told you that you could have a free drink?’ We pointed the lady out and were brought our drink. I ordered the brownie dessert which is meant to come (according to the pic and description on the menu app) with choc sauce, strawberry, cream and ice cream. I got a brownie in the middle of a side plate with some choc sauce and a small dob of cream - no ice cream and no strawberry! Very disappointing. It used to be great food and great service.
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  Sue Evans Added August 23, 2023

  ★ ☆ ☆ ☆ ☆
  Family had meal there tonight, so disappointing..I had the cesar Salad and I couldn't eat it, there were that many anchovies it made the Salad so salty it was inedible..plus two of our family members had finished their meal before we even received ours....won't be back again
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  Alysha Cockburn Added August 18, 2023

  ★ ☆ ☆ ☆ ☆
  Food was terrible. Chicken Parm was processed chicken breast from. A box, had to pay extra if you wanted vegetables instead of salad. Pizza was swimming in cheese and could not see or taste other ingredients. It's so over priced, have tried several times but no more.
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  Margaret Murray Added August 06, 2023

  ★ ★ ★ ☆ ☆
  Great venue. Staff are lovely. We go there regularly for girls' night out. Have done for years. We had to send one meal back as the crumbed meat was overdone. There is only one choice for vegans. A Buddha bowl, which is ok but not a lot of effort, just salad in a bowl really.. Years ago, we could get a vegetable curry, which was nice but not anymore. The hotel's response was that "they are not a restaurant and not to expect the same variety." I don't believe that's a valid point, as many hotels can provide more than one option for vegans. We will hope for an improvement in this area.

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